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What key observations should a seller-server make concerning customers to ensure responsible alcohol service?

  1. What color shoes they are wearing, What their favorite song is, How they take their coffee, What book they are reading

  2. How they look, What they do, How they react, How much alcohol has been purchased or consumed

  3. Which sports team they support, What car they drive, Where they work, What their pet's name is

  4. What kind of phone they have, What movies they like, Which perfume they use, How they take their steak

The correct answer is: How they look, What they do, How they react, How much alcohol has been purchased or consumed

The key observations that a seller-server should make concerning customers to ensure responsible alcohol service are: How they look, What they do, How they react, and How much alcohol has been purchased or consumed. These observations are crucial in assessing a customer's demeanor, behavior, and alcohol consumption levels to help prevent over-serving and promote a safe drinking environment. The other options are distractions and not relevant to responsible alcohol service. Choices A, C, and D focus on personal preferences and details that do not impact the responsible service of alcohol. It is essential for seller-servers to pay attention to cues that directly relate to the customer's alcohol consumption and behavior to fulfill their responsibility in serving alcohol responsibly.